A one-stop shop for customer enquires

Our aim at Janitorial Supplies is to provide first-class customer service via our dedicated and fully trained Customer Services team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs. Our newly formed Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue.

We're always looking at ways to improve our service offering and that's why we now offer a hotline to our friendly Customer Services team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Janitorial Supplies.

The Customer Services team is a one-stop shop handling all customer enquires including:

• Replacement orders
• Order tracking and confirmation
• Sourcing of missing items
• Provision of warranty information
• Approval of return requests
• Arrangement of collections (where applicable)
• Resolution of payment disputes & overdue invoices

Service levels we like to shout about!

We pride ourselves on our rapid response to calls received and ensure that we always respond to all email enquiries quickly and efficiently.

The majority of calls are answered within 30 seconds
Less than 3% of all calls received are abandoned
All emails received are given a unique ID number so that customers can track their progress
95%+ of emails received are resolved within 48 hours

Contact details & opening times
When you need to contact us we're ready to take your call. We offer numerous contact channels that are open throughout the week.

Customer Services
Opening Times: Monday - Friday 09:00 - 17:00

Contact Details:
Telephone: +44 ((0) 3301 373 903
If you prefer to use our contact us form to submit your question to our team for advice. (Recommended).

Technical Support
Opening Times: Monday - Friday 09:00 - 17:00

Contact Details:
Telephone: +44 ((0) 3301 373 903
If you prefer to use our contact us form to submit your question to our team for advice. (Recommended).
Complaints procedure you may also need to know...

We take complaints seriously and our audited complaints procedure confirms our commitment to our customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or email cs@janitorialsupplies.co.uk

Janitorial Supplies (Head Office)

Norman House
1st Floor
65 - 67 Wembley Hill Road
Wembley
HA9 8DP
United Kingdom

Our service level is 5-10 days depending on the complexity of the issue. We will ensure you receive a resolution in writing either via email or post.

Terms & Conditions – New & improved
We've recently updated our Terms & Conditions. Split by business and consumer. It's another great example of the steps we take to ensure our customers are fully knowledgeable when placing orders with Janitorial Supplies.

Help Centre
The Janitorial Supplies Help Centre features additional information & FAQ's for customers, helping to answer everything from payment and account queries to dispatch and delivery enquiries.

What our customers think...
Our customers like to shout about the excellent customer service they receive from Janitorial Supplies. Our testimonials section includes honest, up-to-date feedback from the people that matter – our customers.

Customer feedback
We pride ourselves on offering a first class customer service offering however if you feel we could improve or you simply want to voice your concern over a certain matter we're ready and waiting to help. We value customer feedback as it enables our business to maintain and continually improve its processes and procedures.

Customers can provide feedback in three ways:
Use our Customer Feedback form to submit your question to our team for advice. (Recommended).

Telephone: +44 ((0) 3301 373 903

Or in writing - please see details below

Janitorial Supplies (Head Office)
Norman House
1st Floor
65 - 67 Wembley Hill Road
Wembley
HA9 8DP
United Kingdom

Cutting out fraud
Whilst many companies are experiencing a rise in online fraud, Janitorial Supplies are fighting to eliminate the problem. Customer protection is paramount and we continually review and update our procedures to deter and capture fraudulent orders. Our aim is to actively eliminate fraud so we make every attempt to inform the cardholder if we believe their card is being misused.